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IT Support Technician

Full Time  |  First Shift
Salem, Ohio

Description


Hickey Metal Fabrication is seeking an IT Support Tech to expand their IT Department. The IT Support Technician will serve as an assistant to the IT Director. The responsibilities that could include but are not limited to provisioning, installing, operating, and maintaining systems hardware, software, and related infrastructure. Must have the ability to think through problems and come up with innovative solutions, possess a strong learning ability, be willing to adapt to internal SOP’s, and be eager to work in a rapidly changing environment.

Essential Functions & Responsibilities

  • Provide IT support for all internal users.

  • Monitor email and/or Service desk tool to respond quickly and effectively to requests.

  • Maintain hardware including computers, monitors, printers, barcode scanners, etc.

  • Perform data entry tasks related to the ERP system.

  • Analyze and troubleshoot technical issues related to the ERP system.

  • Escalate and reassign specialty tickets as needed.

  • Maintain complete inventory of computers, computer related equipment, networking equipment, phones, and other supplies and parts.

  • Provide or coordinate basic training/instruction for users.

  • Maintain and assist with creating procedures, technical support documentation.

  • Assist with managing Active Directory and other systems.

  • Assist with managing and maintain virus protection, firewalls, and security patches.

  • Relay issues and recommend improvements to the IT Director.

  • Perform other duties as assigned by the Information Technology Director.

Qualifications

  • Strong computer hardware, software, and troubleshooting skills.

  • Ability and willingness to and learn new technologies and apply them effectively.

  • Excellent oral and written communications skills with customers and peers; tactful and effective customer communications. - Ability to quickly resolve problems.

  • Ability to work effectively with minimal supervision.

  • Applicant could be on their feet many hours of the day.

  • Some lifting is required.

Benefits

  • Competitive Wage

  • Health Insurance​

  • Vision Insurance

  • Dental Insurance

  • Life Insurance

  • Disability Insurance

  • 401(k) with Match

  • Paid Vacation

  • Paid Holidays

  • Bonuses

Please email info@hickeymetal.com if you have any questions. We look forward to welcoming you to our family!

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